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Help with a Federal Agency

If you can’t get an answer from a federal agency in a timely fashion, or if you feel you have been treated unfairly, our office may be able to help resolve a problem or get you the information you need. While we cannot guarantee you a favorable outcome, we will do our best to help you receive a fair and timely response to your problem.

Residents of the 7th Congressional District of Massachusetts can contact us for assistance in dealing with Federal agencies. 

Please include all pertinent information and claim numbers in your correspondence—such as:

  • Your Social Security number for a case involving Social Security;
  • VA claim number for a case with Department of Veterans Affairs;
  • Taxpayer identification number (Social Security number, if individual) for an Internal Revenue Service problem, etc.;
  • Your address, home phone number and daytime phone number (if different than home) so that we can obtain any additional information from you that might be necessary;
  • Copies of any related documents or correspondence that you may have from the agency involved;

Please Note:

The Privacy Act of 1974 (5 U.S.C. § 552a) requires that Members of Congress or their staff have written authorization before they can obtain information about an individual’s case.
We must have your signature to proceed with this type of request. You will review, print, and sign the document after it’s generated from the information you enter below.

Casework Authorization Form

Submit Your Casework Request Here

For cases involving the United States Citizenship & Immigration Services (USCIS)

The USCIS requires us to submit an agency-specific Privacy Act Waiver alongside our congressional inquiry. After completing the casework authorization above, please fill out the USCIS privacy act waiver here.

The USCIS requires you to print and fill out the waiver by hand. You may also fill out the waiver electronically, but please note that the signature must be traced by hand. Make sure that all information, including your signature, matches the information submitted alongside your application. The waiver should be signed only by the applicant. If a third-party or legal representative is helping the applicant complete the waiver, please avoid using third-person language when you write the case summary. 

When completed, e-mail the document as a PDF or as a high-quality image to the e-mail provided in the document. If you have any questions, please call our District Office for assistance at 617-850-0040.